Returns Policy
At Strikers 17, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy to ensure your experience with us is a positive one.
Returns Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Items marked as “Final Sale” are not eligible for return or exchange.
- For hygienic reasons, we do not accept returns on underwear or swimwear.
How to Initiate a Return:
1. Contact Us: Begin by contacting our customer service team at info@strikers17.com with your order number and the items you wish to return.
2. Receive Return Instructions: We will provide you with return instructions, including a return authorization number and the return shipping address.
3. Package Your Return: Securely pack the items in their original packaging or a similar protective package. Include the return authorization number inside the package.
4. Ship the Return: Send your return package back to us using a trackable shipping method. You are responsible for return shipping costs unless the item was defective or sent in error.
Refund Process:
- Once we receive and inspect your return, we will notify you via email. Approved returns will be processed within 7-10 business days.
- Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
- Please note that original shipping charges are non-refundable.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Exchanges are processed as new orders, and you will be billed accordingly.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund, including any shipping costs.
Final Sale Items:
- Items marked as “Final Sale” are not eligible for return, exchange, or refund. Please make sure to review your order carefully before completing your purchase.
For any additional questions or concerns, please do not hesitate to reach out to our customer service team. We’re here to help ensure your shopping experience with Strikers 17 is nothing short of exceptional.
Returns Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Items marked as “Final Sale” are not eligible for return or exchange.
- For hygienic reasons, we do not accept returns on underwear or swimwear.
How to Initiate a Return:
1. Contact Us: Begin by contacting our customer service team at info@strikers17.com with your order number and the items you wish to return.
2. Receive Return Instructions: We will provide you with return instructions, including a return authorization number and the return shipping address.
3. Package Your Return: Securely pack the items in their original packaging or a similar protective package. Include the return authorization number inside the package.
4. Ship the Return: Send your return package back to us using a trackable shipping method. You are responsible for return shipping costs unless the item was defective or sent in error.
Refund Process:
- Once we receive and inspect your return, we will notify you via email. Approved returns will be processed within 7-10 business days.
- Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
- Please note that original shipping charges are non-refundable.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Exchanges are processed as new orders, and you will be billed accordingly.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund, including any shipping costs.
Final Sale Items:
- Items marked as “Final Sale” are not eligible for return, exchange, or refund. Please make sure to review your order carefully before completing your purchase.
For any additional questions or concerns, please do not hesitate to reach out to our customer service team. We’re here to help ensure your shopping experience with Strikers 17 is nothing short of exceptional.